1. Who We Are
Fortis Capital Group provides property investment, acquisition,
sales, lettings, management, refurbishment and property advisory
services in the United Kingdom.
For privacy-related enquiries, please contact us at
info@fortiscapitalgroup.co.uk.
2. Information We Collect
We may collect and process the following types of information when you use our website or services:
- Identity & Contact: Name, email, telephone number, postal address, company name and job title.
- Property Information: Property address, type, value, condition, ownership and occupancy details.
- Investment Information: Investment preferences, budget, objectives, experience and investor profile.
- Finance Information: Finance requirements, property value, deposit, circumstances and timescales.
- Technical Information: IP address, browser, device, operating system and cookie preferences.
- Usage Information: Pages visited, time spent, interactions and referral sources.
- Communications: Records of enquiries, forms, emails, calls, appointments and messages with our team.
3. How We Collect Your Information
We may collect information when you:
- Complete a website form or request a consultation.
- Request a property assessment, valuation or callback.
- Enquire about a property, investment opportunity or service.
- Contact us by telephone, email, website or social media.
- Subscribe to updates or marketing communications.
- Enter into discussions, negotiations or an agreement with us.
We may also receive information from public records, property
portals, professional advisers, introducers and other parties
authorised to share information with us.
4. How We Use Your Information
We use your information to:
- Respond to enquiries and provide requested services.
- Arrange property valuations, viewings, calls and consultations.
- Provide information about properties, investments and services.
- Assess finance enquiries and introduce you to suitable independent providers.
- Prepare proposals, agreements and service documentation.
- Manage client relationships and maintain business records.
- Improve our website, services and customer experience.
- Maintain security, prevent fraud and protect our legal rights.
- Meet legal, regulatory, accounting and tax requirements.
- Send relevant marketing where you have consented or where otherwise legally permitted.
5. Our Lawful Bases
We process personal information only where we have a lawful basis, which may include:
- Contract: To provide requested services or take steps before entering into an agreement.
- Legitimate Interests: To operate, secure and improve our business and respond to enquiries.
- Consent: For optional marketing, non-essential cookies or another purpose requiring consent.
- Legal Obligation: To comply with applicable legal, regulatory, accounting or tax duties.
- Legal Claims: To establish, exercise or defend our legal rights.
6. Who We Share Information With
Where reasonably necessary, we may share information with:
- Authorised employees, consultants and contractors.
- Property owners, purchasers, vendors, landlords and agents.
- Solicitors, accountants, surveyors, valuers and other professional advisers.
- Independent brokers, lenders, insurers and finance providers.
- Property managers, maintenance and refurbishment contractors.
- Website hosting, email, CRM, analytics and IT service providers.
- Regulators, courts, government authorities and law-enforcement bodies where required.
We do not sell your personal information.
7. Finance Introductions
If you request property finance assistance, we may introduce you
to an independent broker, lender or finance provider. With your
permission, relevant contact, property and financial information
may be shared with that provider.
The provider will normally process information under its own
privacy notice. An introduction does not guarantee that finance
will be offered or approved.
8. International Transfers
Some technology or service providers may process information
outside the United Kingdom. Where required, we use appropriate
safeguards such as UK adequacy regulations or approved
contractual protections.
9. How Long We Keep Your Information
We keep information only for as long as reasonably necessary for
the purpose for which it was collected and to meet legal,
accounting or reporting requirements.
- General enquiries are normally retained for up to 24 months after the last meaningful contact.
- Client and transaction records are generally retained for six years after the relationship or transaction ends.
- Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer relevant.
- Legal and complaint records may be retained for the applicable limitation period.
10. How We Protect Your Information
We use reasonable technical and organisational safeguards,
including access controls, secure hosting, password protection,
software updates and restricted staff access. However, no
internet-based system can be guaranteed to be completely secure.
11. Cookies & Analytics
Our website may use essential cookies to function correctly and,
with your consent where required, analytics or marketing cookies
to understand website use and improve our services. You can
manage non-essential cookies through our cookie banner or your
browser settings.
12. Marketing Communications
Where legally permitted, we may send information about property
opportunities, services, insights and company news. You can opt
out at any time using an email unsubscribe link or by contacting
us. Service-related communications will not be affected.
13. Your Rights
Subject to applicable UK data-protection law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of processing.
- Object to processing based on legitimate interests or to direct marketing.
- Request transfer of eligible information in a portable format.
- Withdraw consent at any time where processing is based on consent.
- Complain to the Information Commissioner’s Office.
To exercise your rights, email
info@fortiscapitalgroup.co.uk.
We may request reasonable proof of identity before responding.
14. Children’s Information
Our services are intended primarily for adults aged 18 or over.
We do not knowingly collect children’s information for property
investment or marketing purposes.
15. Third-Party Websites
Our website may link to external websites and service providers.
Those organisations operate under their own privacy policies. We
are not responsible for their privacy, security or content.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes in our
services, business practices or legal obligations. The latest
version will be published on this page with a revised effective
date.
17. Contact & Complaints
Please contact us first if you have a concern about how we handle
your information. You also have the right to complain to the
Information Commissioner’s Office at
ico.org.uk
or by calling 0303 123 1113.
